FAQ

Q: Who is WANDELI?
A: WANDELI is a professional manufacturer of tile and stone cutting machines based in Quanzhou, Fujian, China. We specialize in producing electric tile cutters, automatic stone cutters, and water-cooled cutting machines designed for precision, durability, and ease of use.

Q: Where is your factory located?
A: Our production facility is located in Quanzhou, Fujian, one of China’s major centers for stone processing and machinery manufacturing. You can learn more about our company background on the Company Profile page.

Q: What types of cutting machines do you produce?
A: WANDELI offers a full range of tile and stone cutting machines, including manual, electric, and automatic models suitable for ceramic, porcelain, marble, and granite.

Q: Can your machines cut marble and granite?
A: Yes. Our advanced models such as the QL series, QX series & QXZ Series are capable of cutting marble, granite, and engineered stone with precision and water cooling.

Q: Are the machines easy to operate?
A: Absolutely. All our machines are user-friendly, featuring stable cutting performance, minimal vibration, and low maintenance. Every unit includes an operation manual and video tutorial.

Q: What voltage options are available?
A: Standard voltage is 220V–240V, with custom options like 110V available for markets such as the United States, Canada, and Japan.

Q: What is the minimum order quantity (MOQ)?
A: We don’t have a strict MOQ. Orders depend on the model and shipping method. For example, around 145 units of QX-ZD-1200 can fit in a 40HQ container.

Q: Do you ship internationally?
A: Yes. We export globally from Quanzhou, Fujian, with sea, air, and express shipping options available depending on your region and order size.

Q: Can I mix different models in one container?
A: Yes. You can combine multiple models in one shipment to maximize container space and reduce logistics costs.

Q: How long does delivery take?
A: Production and delivery typically take 20–30 days, depending on the model and quantity.

Q: What is your warranty policy?
A: All WANDELI machines include a 12-month warranty depending on the motor ordered, covering manufacturing defects, along with lifetime online technical support.

Q: Do you provide spare parts?
A: Yes. We offer a complete range of replacement parts and accessories, including cutting blades, guide rails, and motors. Please reach out through our Contact page for details.

Q: What certifications do WANDELI products have?
A: Our products are certified with CE and ISO standards, ensuring compliance with international safety and quality requirements. You can view our documents on the Certifications page.

Q: How do you ensure product quality?
A: Each machine undergoes strict quality inspection before shipment — including precision alignment, motor testing, and cutting performance evaluation.

Q: Do you provide after-sales support?
A: Yes. Our technical team offers video support, troubleshooting, and part replacement guidance for all clients worldwide.

Q: Can I become a distributor or dealer?
A: WANDELI welcomes partnerships with international distributors and agents. Please get in touch through our Contact page to discuss cooperation opportunities.

Q: Do you accept OEM or private label orders?
A: Yes. WANDELI supports OEM manufacturing and private labeling for distributors and wholesalers. You can customize logos, voltage, color, and packaging.

Q: Can you customize the cutting length or power?
A: Certainly. We can produce machines with customized cutting size, power, and specifications based on your project needs.

Q: What payment methods do you accept?
A: We accept T/T (bank transfer), Payment terms vary depending on the order value and destination.

Q: How can I get a quotation?
A: Visit our Contact Us page or email our sales team directly with your preferred models and quantity for a customized quote.

For more information or to request a quotation, visit our Products page or message us directly.

We’ll respond within 24 hours with expert assistance and tailored solutions.